Ecommerce: Journey Mapping – Nursing Specialists Help
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Create a user experience map for your $1000 Challenge business. We will be exploring both the customer journey and the employee journey.
Follow steps 1-3 from the below article to explore opportunities to improve the user experience from internal and external to the organization.
1) Create a persona
2) Define stages
3a) Define customer interaction
3b) Define employee/organization interaction
https://xd.adobe.com/ideas/process/user-research/user-experience-mapping/
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